DPD UK was named the winner of The Customer Focus Award in the 2016 National Business Awards for a record third time.
Celebrating those organisations demonstrating the link between customer service and profit, the KPMG Customer Focus Award recognises those constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer experience.
The awards jury commented: "DPD UK are a terrific team and are cleverly doing what's best for the customer through exceptional service, competitive differentiation and highly engaged people."
Dwain McDonald, DPD's CEO, said; "I'm absolutely thrilled. We've won a wide range of accolades in recent years, but an award for commitment to great customer service is the most important recognition we can receive and I'm delighted for our whole team. The National Business Awards stand out as the one that everyone wants to win, so to take this award for the third time since 2009 is really something special.
The awards – The UK's most prestigious business awards programme – were presented in front of 1,200 business leaders, investors, government representatives and media at an event at the Grosvenor Hotel in London's Park Lane.
