Swiss Post has put its 100th My Post 24 terminal into service and plans to extend its network of self-service parcel lockers to 200 within the next two years.
The new My Post 24 terminal in Berne-Bümpliz, in the west of the Swiss capital, is the biggest parcel terminal in the country to date. The terminal features 172 compartments, with 11,000 households in the nearby vicinity being able to take advantage of the service.
Whether it's collecting or posting parcels and registered letters around the clock, placing shopping in the locker temporarily, or storing keys – the My Post 24 terminal from Swiss Post offers users more time flexibility, the postal operator underlined.
By 2020, an additional 100 terminals will be installed throughout Switzerland. Moreover, terminals which have seen little use to date will be moved to busier locations. Swiss Post has operated My Post 24 terminals since the end of 2013.
The chosen location in Berne-Bümpliz next to a post office is part of a new design: in future, customers will be able to collect parcels about which they have been notified directly from the My Post 24 terminal and will not have to worry about the branch opening times.
“We've analysed the My Post 24 terminal situation and have found that our customers closest to Swiss Post branches benefit most from this service,” explained Thomas Baur, Head of PostalNetwork and Member of Executive Management at Swiss Post.
With My Post 24, Swiss Post is adapting to changes in society and customer needs: more and more people are shopping online. On the other hand, they are less likely to be at home when the mail carrier comes past. Usage figures for the terminals are continuing to rise, according to the company.
