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DPD disables “useless” AI chatbot as it criticises company and swears at customer

Screenshort of DPD Germany's chatbot. The UK one is now offline.

DPD UK has been forced to disable its AI-powered online chatbot after a disgruntled customer was able to make it swear and criticise the company, calling it “the worst delivery firm in the world,” with the customer noting that the bot was “utterly useless.”

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