Technology-based companies parcelLab, a leading global retail, e-commerce, and post-purchase customer experience platform, and Metapack, a leader in e-commerce delivery technology, have announced a strategic partnership to deliver comprehensive end-to-end solutions for retailers worldwide.
The collaboration brings together Metapack's extensive shipping network of over 350 carriers and 4000 delivery services and best-class Delivery Manager, Delivery Options and Metapack Intelligence solutions with parcelLab's trusted post-purchase experience solution, parcelLab Engage, and returns experience management solution, parcelLab Retain.
Suite of solutions
By combining the strengths of both companies, parcelLab and Metapack aim to empower ecommerce with seamless delivery experiences that drive growth and enhance customer satisfaction.
The partnership provides a comprehensive suite of solutions that streamlines delivery processes, reduces costs, enhances visibility, and improves customer satisfaction.
parcelLab’s retail clients will have access to Metapack’s vast carrier library, removing the need for costly and complicated carrier onboarding. Metapack customers will benefit from parcelLab’s Engage and Retain product suite, enabling them to create a more personalised and engaging post-purchase journey.
As a result, retailers can deliver their end-consumers a seamless and personalised delivery journey, from the initial order placement to the final delivery and throughout the return’s process.
Retailer benefits
"By combining parcelLab’s expertise in the post-purchase experience space with Metapack’s extensive global carrier network, e-commerce brands can expand their reach and ensure superior delivery experiences, even in new markets,” said Giles Whiting, CEO at parcelLab. "This partnership enables brands to foster stronger relationships with their customers, build long-term loyalty, and optimise operations for a smoother customer experience.”
Comprehensive offering
“We’re always looking for innovative ways to provide more retailers around the world with the tools they need to enhance the delivery experience for end-consumers,” said Emma Clarke, Senior Director of Product Management at Metapack. “By combining our expertise in delivery management with parcelLab's focus on post-purchase solutions, we’re providing a comprehensive end-to-end offering that helps retailers create and fulfil an accurate delivery promise, ultimately increasing customer satisfaction and lifetime value.”
About parcelLab
parcelLab claims to be the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimise customer experience in an unprecedented way.
Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, the company actively manages the post-purchase experience across 175 countries and tracks shipping data from more than 350 carriers worldwide.
About Metapack
For its part, Metapack is a leading delivery management platform for top retailers and 3PLs, offering access to 350+ carriers and 4,000+ services through a single integration. Metapack uses a wealth of data to display accurate delivery times and options, allocate to the right carrier and carrier service, promptly resolve tracking queries, and provide detailed performance insights to help customers keep their delivery promise at every stage of the shipping process.
Thanks to Metapack, more than a billion packages are sent annually, including by 80% of the top 100 UK retailers and a 1/3 of EU retailers. Metapack is a member of the Auctane family of companies and is headquartered in London.
