Postal technology specialist Escher Group has signed a new deal with Austrian Post, which will see the company’s next-generation Omnichannel Retail Platform used to power the operator’s post office network.
The network-wide migration to the Escher platform will enable the postal operator, which has more than 1,700 service locations throughout Austria, to enhance service offerings, better support customers and adapt to evolving customer needs in its post office network. It will also ensure a consistent experience at every touchpoint.
“Adaptability and responsiveness”
“With this decision to implement Escher’s Omnichannel Retail Platform, Austrian Post reaffirms its commitment to delivering exceptional convenience and access to postal services for all our customers,” said Holger Tacke, Head of Retail Operations at Austrian Post.
“This initiative supports Austrian Post’s adaptability and responsiveness to the ever-evolving postal and e-commerce landscape, alongside changing consumer preferences, while upholding the outstanding service our customers rely on,” he added.
One integrated platform
According to Escher, with this investment, Austrian Post aims to sustain its leadership position, anticipating and responding to industry trends, and maintain its exceptional standard of customer service in the postal sector.
Additionally, using a single, completely integrated platform eliminates the need to rely on separate solutions that would then require extensive customizations or configurations.
“We’re proud to be a part of Austrian Post’s innovative efforts to expand their branch digital offerings. Their forward-thinking approach to continually enhancing the customer experience through digital innovation is why they continue to deliver strong results,” said Brody Buhler, CEO of Escher Group.
“This will build on their state-of-the-art self-service offering to create a common platform across their channels, giving them unmatched speed to market and flexibility, which are required for e-commerce.”
About Escher
Escher provides software solutions to the world’s leading post and courier operators to manage their mission-critical workflows across retail, delivery and distribution, helping connect nearly one billion consumers with global e-commerce networks.
The firm also carries out yearly research into the key trends and challenges shaping the postal sector as part of its Future of Posts report.
The latest version of this report, released last month, highlighted several key trends including postal operators’ increasing focus on digital transformation and environmental sustainability, a renewed confidence in network expansion strategies, and the importance of improving customer experience.
CEO talks AI
Speaking exclusively to CEP-Research last month Buhler noted how artificial intelligence was one of the new growth areas identified by posts in the report. “There has been a lot of attention around AI recently, but very little actual implementation. I think the industry is starting to become aware that AI has the potential to be transformative, and with this in mind we have started to spend more time understanding why and how,” he said.
Read the full interview with Buhler here.
