Global parcel locker firm Quadient has announced the expansion of its long-term partnership with multi-specialist sports brand Decathlon, with nearly 150 lockers added to the retailer’s stores over the past 12 months.
Quadient and Decathlon have been working together since 2015 to strengthen the retailer’s omnichannel strategy and offer more delivery options to customers in France. In May 2022, the two firms announced that “dozens” more automated parcel lockers will be added to Decathlon stores, building on the 60+ already deployed.
Over the past 12 months, the partnership has resulted in the installation of more than 140 additional lockers across Decathlon stores in France. This expansion brings the total number of equipped locations to 210, a substantial increase from just 70 in May 2022.
Elevating the customer experience
“The online retail market demands seamless and efficient delivery solutions that elevate the customer experience, enhance the quality of service, and re-enchant the in-store shopping journey,” said Katia Bourgeais Crémel, EVP Lockers Automation Europe at Quadient.
“We are thrilled to deepen our partnership with Decathlon France by providing a reliable, practical, and versatile locker system capable of managing increased parcel volumes at a single service point,” Crémel added.
The Quadient solution
Powered by advanced, cloud-based technology, Parcel Pending by Quadient lockers, which are used by Decathlon, come with real-time monitoring and tracking capabilities. Each delivery to a locker triggers an automated notification containing a secure pick-up code.
According to Quadient, this technology not only reduces collection times but also allows in-store staff to dedicate their efforts to preparing and fulfilling orders for items in stock in the store, available for pick-up within the hour.
A 2023 survey of Decathlon locker users in France reported a 96% customer satisfaction rate, highlighting the widespread adoption of this technology within the brand’s network.
Multi-carrier services
Beyond the expansion of the number of Quadient lockers in their stores, Decathlon France has also extended their functionality. In addition to fulfilling online orders from decathlon.fr, selected locations now offer customers the convenience of retrieving purchases delivered by Quadient’s partner carriers, including GLS France, UPS and Relais Colis.
Quadient currently has more than 1,000 lockers across France.
