Podcast – China’s cross-border e-commerce boom

Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024:

• • How IPC collects the survey data, and the focus on delivery

• • Growth in cross-border e-commerce from China

• • Temu and other retailers – such as Shein and Amazon – fuelling growth in cross-border e-commerce

• • Faster delivery speed

• • Low value parcels

• • Consumer expectations on delivery speed as they relate to product category or consumer segment

• • Is fast delivery important?

• • Customs payments

• • Delivery preferences (e.g. to the door, parcel locker, PUDO)

• • Free delivery

• • E-commerce returns, including returns policies

For more on the IPC Cross-Border E-Commerce Shopper Survey, visit the IPC website.