Royal Mail’s challenges and opportunities

 
Listen to insights from senior executives in our series of audio interviews, published in cooperation with our content partner The Postal Hub Podcast,

Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail’s challenges and opportunities in the context of the UK delivery scene.

• • Exploiting delivery density and minimising dead time

• • Decline in letter volumes and increase in delivery points

• • Letter pricing

• • Opportunities in boxable packets

• • Delivery networks and collection network

• • Digital proof of delivery

• • Unwillingness of UK government to tackle the USO issue

• • Change of ownership and possibility of USO reform

• • Royal Mail’s proposal to change the USO

• • Overview of UK parcel delivery market

• • Value segment, premium segment, and express segment

• • Out-of-home delivery network, including parcel lockers

• • Royal Mail’s home delivery advantage

• • Relationship with CWU (union) and making the most of the workforce premium

• • Product mix and profitability 

• • Capability to harvest renewable energy

• • Should the Royal Mail and Parcelforce brands be kept separate?