FedEx has announced the launch of a new low-cost, box-free and label-free returns solution in the US, which will be available at thousands of locations across the country by the summer.
The FedEx Easy Returns solution, which has been developed alongside American supply chain management firm Blue Yonder, is being launched at 3,000 drop-off locations in the returns network of FedEx Office and Kohl’s stores.
FedEx also noted that it has “plans for swift growth across the US” for Easy Returns.
How it works
FedEx Easy Returns aims to simplify the returns process for consumers by offering a hassle-free returns option at numerous convenient locations. Consumers will be able to return their items without needing to print labels or have packaging, enhancing the overall convenience of the returns experience, FedEx noted.
The new service will also help streamline the returns experience for merchants. Returns will be routed through a reverse logistics facility for optimal recovery, helping merchants ensure the accuracy and speed of the return, as well as potentially reducing waste.
“FedEx is excited to launch the new FedEx Easy Returns solution to help provide a convenient, hassle-free returns solution to even more consumers in 2025,” said Jason Brenner, Senior Vice President, Digital Portfolio at FedEx. “This new service, supported by Blue Yonder, expands our growing network of drop-off locations conveniently located across the country.”
“Robust technology”
