Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including:
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Changes at Royal Mail after the 2022 industrial dispute
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Removing domestic air freight and moving to road or rail
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Restructuring costs in the business, including labour rates
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Restoring relationships and confidence with stakeholders and customers
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Reform to Universal Service Obligation
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Strategic importance of Royal Mail's new Super Hub
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Reasons for locating the Super Hub in the Midlands
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Automation, efficiency, and competitiveness
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Diversifying Royal Mail's last mile delivery offering
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Relationship with Post Office Ltd for delivery
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Partnering with third-party PUDO networks
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Parcel lockers
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Challenges of delivering letters and parcels to remote areas
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Importance of getting pricing right
