FedEx Express has launched an online technology tool under the name FedEx Virtual Assistant in various Asian markets to speed up dealing with customer enquiries.
The FedEx Virtual Assistant makes the enquiry process even more efficient for customers when they visit the FedEx website in their market, according to the company.
The tool is an interactive online inquiry application that can provide instant answers to frequently asked questions any time of the day. It also offers real-time chats with FedEx Customer Service representatives during local operating hours.
Together, these capabilities improve the experience across a range of touchpoints for customers whenever and wherever they need shipment-related information.
The FedEx Virtual Assistant features provides fast, automated answers to frequently asked questions and provides 24/7 actual shipment tracking.
It allows enquiries to be submitted in English, Simplified Chinese, Traditional Chinese, Japanese, Korean or Thai, according to the available languages for that country. In addition, it facilitates real-time chats with FedEx Customer Service representatives within local operating hours (except in Indonesia and Vietnam).
FedEx Virtual Assistant is now available in English at fedex.com sites in Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore and Vietnam. It will be available for Japan and China (both in English and local languages) in the later part of 2016; while English and local-language versions for Hong Kong, South Korea, Taiwan and Thailand will be rolled out in 2017.
