Denmark has been at the vanguard when it comes to changes to letter delivery and digitisation of letter services. But new changes to the universal service obligation will have far-reaching implications for letter and parcel delivery in Denmark. Mindaugas Cerpickis and Jacob Østermann from Copenhagen Economics analyse the changes and implications for the postal world.
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Background to the USO being "abolished"
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Post Danmark's freedom to vary letter pricing and delivery schedules to save costs
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Digitisation of government communications
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USO as we know it being abolished
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Drastic letter volume declines
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Parcel volumes reaching parity with letter volumes
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Internet penetration in Denmark
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e-Boks digital mailbox
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Centralising government services
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Replacing USO with tender process for targeted services
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Market delivering services
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Post Danmark's ability to provide USO without government support
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EU Postal Services Directive and UPU requirements
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Three aspects of USO being put out to tender: island communities, services for the blind, and international mail
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Expectations that the market will cover the rest of the USO
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Letterboxes and parcel lockers in island communities
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Universal access to delivery infrastructure
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Monitoring the market to see if there are any shortcomings in providing letter services
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Could the Danish model be used in other postal markets?
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Future of postal regulation
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Understanding social expectations of postal services
