MetaPack has launched a new returns solution for domestic and cross-border shipments to broaden its portfolio for international retailers.
The new MetaPack Returns service offers the capability to provide a combination of pre-printed returns labels, a branded returns portal and an international returns solution.
The service will allow retailers to:
* Enable faster customer refunds with clear tracking updates and notifications
* Promote brand loyalty through a great consumer experience with dynamic returns labels provided in less than 60 seconds
* Access in-country warehousing providing fast asset recovery with consolidation to ensure stock is back on sale in days
* Better support customer service teams by tracking and managing returns in flight
* Improved buying and merchandising decisions by understanding trends and root causes
* Reduce the cost of international returns with access to local returns addresses and consolidation
The update also sees MetaPack provide a free of charge consultancy service to all customers of the Returns Portal with expert guidance on the selection of returns services and rates and operational guidance on warehousing and consolidation providers.
The e-commerce delivery technology company is anticipating that retailers with significant volumes of cross border returns are likely to gain the most value from using MetaPack Returns and is focussed on those retailers where carriage costs are 10% or more of the value of the item.
Duncan Licence, VP for Global Products at MetaPack, said: “We know from our research of over 3,500 international consumers that 65% of consumers would spend more with a retailer that made the returns process easier. Building improvements to the MetaPack Returns solution has seen us focus more clearly on the post-purchase experience, which we know supports customer retention, encourages customer loyalty and reduces operational costs. As a result, retailers will find significant benefits in areas of the returns process that has previously been a challenge.”
