Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene.
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Exploiting delivery density and minimising dead time
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Decline in letter volumes and increase in delivery points
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Letter pricing
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Opportunities in boxable packets
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Delivery networks and collection network
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Digital proof of delivery
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Unwillingness of UK government to tackle the USO issue
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Change of ownership and possibility of USO reform
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Royal Mail's proposal to change the USO
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Overview of UK parcel delivery market
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Value segment, premium segment, and express segment
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Out-of-home delivery network, including parcel lockers
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Royal Mail's home delivery advantage
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Relationship with CWU (union) and making the most of the workforce premium
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Product mix and profitability
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Capability to harvest renewable energy
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Should the Royal Mail and Parcelforce brands be kept separate?
