Podcast - New e-commerce trends impacting delivery

Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer.

• The factors driving modern e-commerce

• Why convenience is important

• E-commerce allowing customers to find bargains

• Decisions shoppers make when purchasing online

• Products need to be aligned with consumers' expectations

• Barriers to e-shoppers returning to an e-commerce website

• Consumers want to avoid returns

• Cost and environmental considerations of e-commerce returns

• Inconvenience to consumers of dealing with returns

• Statistics on e-commerce returns

• C2C e-commerce embraced by online shoppers

• Social selling, and how it showcases products

• Home delivery popularity trends

• Tracking, rescheduling, and predictability for home delivery

• Next day delivery, alternative delivery locations, and out-of-home delivery

• E-commerce product categories across Europe

Download the Geopost E-shopper barometer 2023/24 edition.