Podcast - Rob King (Zedify) on customer experience in the last mile & sustainability

Rob King, co-founder and CEO of Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery:

• Creating better delivery for customers and the environment

• Large vehicles vs small vehicles in urban delivery

• Microhubs in cities

• The last mile as an extension of the online retailer's brand

• Retailers paying more attention to delivery emissions

• Key factors in getting the customer experience right in delivery

• Estimated delivery times and electronic delivery notifications

• The human interaction at the doorstep

• Retailers' concerns about greenwashing in delivery

• Reporting emissions

• Cargo bike delivery trends

• Difficulties in decarbonising delivery

Download Zedify’s market research report “The impact of parcel delivery services on UK retail success”.