Podcast - DHL's Markus Reckling discusses cross-border e-commerce delivery

DHL's Markus Reckling discusses cross-border e-commerce, delivery preferences, and sustainability in this interview with our content partner "The Postal Hub Podcast". Listen in to learn more about:

• Growth in B2B e-commerce

• Post-pandemic trends in B2C e-commerce and bricks-and-mortar retail

• Food delivery

• Global opportunities for B2B retailers in supply markets and in customers

• Why cross-border is important for B2B

• Offering quality of service worldwide

• Delivery preferences for different destination countries

• Giving customers delivery choice in cross-border deliveries

• Creating quality customer experiences in different markets

• Returns - including return rates for international purchases

• Deutsche Post DHL’s emission targets

• Making sorting centres more environmentally sensitive

• Leases on logistics centres

• Electrifying the ground fleet

• Key issues to be resolved to enable greater electrification of delivery fleets

• Reducing aviation emissions - including SAF

• DHL’s new GoGreen Plus offering

• People and culture

The interview was recorded at the Leaders In Logistics event in London in March 2023.