Podcast - Thibault Guez explains Geopost's out-of-home strategy

Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more:

• What is out-of-home delivery?

• Size of Geopost's out-of-home network

• Getting closer to the consignee

• Dominance of residential B2C delivery in some European markets

• Understanding local cultural habits

• Refrigerated parcel lockers

• Striving for innovative out-of-home delivery solutions

• Location of temperature-controlled lockers

• Format of PUDO points / Parcel Shops

• Changing rooms in Geopost Parcel Shops

• Label-free returns

• Digital labels

• Increasing interconnection between Geopost delivery services

• In-flight redirections

• Maximising usage of parcel lockers

• Anticipating parcel drop-offs at lockers and PUDOs

• Role of consignee-facing app

• Improving the customer experience via the app

• Encouraging recipients to collect parcels quickly