Bpost launches package-free parcel locker drop-off service

Belgian postal operator bpost has announced the launch of a new package- and label-free parcel drop off service within its locker network, improving customer convenience and providing a cheaper delivery option.  

The service, which is the first-of-its-kind in the postal market, bpost noted, is being trialled in the Antwep region and is currently only available for private and business customers through the My bpost app and for items sent from and to a bpost parcel locker.  

The package-free pilot project has been running since January 6 and involves more than 30 lockers located in Antwerp and the surrounding areas. Bpost noted that its aim is to offer the new shipping option throughout Belgium in the course of 2025. 

Affordable and circular shipping 

The postal operator also noted that the package- and label-free shipping solution is now the “cheapest within bpost’s offer.” For €3.99, customers will be able to send items weighing up to 2kg from one parcel locker to another in Belgium. 

The new service has been developed by bpost in response to the rapid growth of the circular economy in Belgium. Online purchases from one person to another through popular platforms such as Vinted or other second-hand sites are becoming increasingly common.  

“Not only is this way of shopping good for the environment and the planet, but it’s also gentle on the budget,” bpost said. “Sending items from one parcel locker to another fits in perfectly with this concept.” 

How it works 

When a customer wants to send an item, all they have to do is create a digital shipping label with the recipient’s address. Initially, this will only be available via the My bpost app, but later it will also be accessible through the website.  

A barcode is generated in this process. By scanning the barcode on their smartphone, customers can open the parcel locker and place the item (maximum size of 48 x 32 x 20cm) inside, without packaging or a paper label.  

The item will then be sent to the parcel locker closest to the recipient, or a parcel locker of their choice. Once the parcel has arrived at its destination, the recipient will receive a notification through the My bpost app or by email and will be able to collect the parcel from the locker, again using their smartphone. The sender will be able to track its progress. 

Bpost’s parcel locker network 

Bpost noted that the new service also increases the attractiveness of its growing parcel locker network. Last year, the post reached the milestone of 1,000 parcel lockers across the country, reflecting a remarkable 40% growth in 2024.  

Today, bpost has more than 1,260 lockers all over Belgium. By the end of 2025, bpost intends to expand the number of parcel lockers to 2,500, with the goal of having bpost lockers handle 150,000 parcels simultaneously.