Hermes is renewing its “unique” money-back delivery promise for British retailers in the run-up to Christmas.
The initiative, which is now in its sixth year, helps retailers to avoid disappointing online shoppers by pledging that all purchases will be delivered before Christmas Day. It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas; otherwise Hermes will refund the delivery charge.
The terms of the commitment apply to each individual parcel that enters the Hermes network, with a UK mainland address, by 23.59 on 20 December for standard deliveries and 23:59 on 21 December for Next Day.
Martijn De Lange, CEO of Hermes UK, said: “We’re happy to honour our Guaranteed Christmas Delivery Promise for the sixth year running as we want to deliver the best possible service for our clients and their customers at everyone’s busiest time of the year.
“The recent investments across our fleet and network of hubs and depots will drive this, including the use of our new premises in Hemel Hempstead that opened last month. We have also invested throughout the year in ongoing digital updates to improve control, flow of information and trust from our customers. We’re looking forward to supporting our clients as we head into Peak 2018 to ensure that their customers and ours have the best possible delivery experience,” he stated.
