Podcast - Kati Nevalainen (Matkahuolto) on delivering parcels across Finland and the Nordics
Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:
-
History of Matkahuolto carrying parcels
-
Matkahuolto's public transport roots
-
B2B, B2C and C2C deliveries
-
Interacting with C2C via mobile apps as well as in-store
-
Residential delivery and out-of-home delivery
-
Matkahuolto's service point network
-
Finnish consumers' delivery preferences
-
Size of Matkahuolto's parcel locker network and service point network
-
Density of out-of-home network
-
Location of Matkahuolto parcel lockers
-
Cross-border delivery and delivery partners, including Omniva, GLS and Bring
-
Matkahuolto's sustainability commitments
-
Customer experience and parcel lockers
-
Using agnostic parcel locker networks and own parcel locker network
-
Smartmile acquisition
-
Publishing parcel locker data
-
Redirecting parcels to nearby PUDO points