Quadient wins award and launches customer experience program
Quadient’s CVP Everest automated packaging system has been selected as the “Sorting and Fulfilment Technology of the Year” and the company has launched a revamped partner program.
The CVP Everest high-speed packaging system uses 3D scanning technology to construct tailor-made, right-sized individual corrugate boxes around soft or hard goods of variable sizes—up to 1,100 packages per hour.
The packaging system was recognised at last week’s annual Parcel and Postal Technology International (PPTI) Awards. The PPTI Awards, which are in their 12th year and recognize the latest innovative developments in the postal and parcel industry, were announced at the Parcel+Post Expo Virtual Live conference.
In addition to receiving the “Sorting and Fulfillment Technology of the Year” Award, Quadient’s Parcel Pending Lite automated electronic parcel locker system was named a finalist in the “Final Mile Innovation of the Year” category.
The two recognitions showcase Quadient’s innovative parcel management solutions whether at the beginning of the fulfilment process or in the final mile of package distribution.
CEO Geoffrey Godet said: “We are honoured to have been selected for this prestigious Sorting and Fulfillment Technology of the Year award, as well as to be a finalist in the Final Mile Innovation category.
“As e-commerce and parcel volumes continue to grow, and as part of our strategy, Quadient is committed to organically bringing more innovative and leading solutions to smartly deliver parcels to consumers across the globe.”
New partner program
Additionally, the company has introduced its new Experience Partner Program during its flagship conference Quadient Inspire Days Virtual Experience, to go into effect on February 1, 2021.
The mission of this revamped program is to empower Quadient partners with the knowledge and support needed to successfully implement and maximize the value of Quadient’s customer experience management (CXM) solutions.
Quadient currently offers four different partner program tracks: ISV Technology Partners, Business Partners, Delivery Partners and Alliance Partners. These tracks will be simplified and merged into the Quadient Experience Partners and Quadient Experience Technology Partners tracks within the new program.
Furthermore, the program will offer partners recognition based on revenue and technical skills through four different levels: Registered, Silver, Gold and Platinum.
Additional differentiators will be available to partners in the following areas: partners that have all the core Quadient Inspire capabilities to deliver a customer communications management (CCM)/customer experience management (CXM) project, partners that leverage Quadient Cloud and SaaS solutions, and partners with Quadient sales and technical capabilities across multiple geographical regions.
Quadient will also host annual Experience Partner Awards to recognize the contributions of partners. Potential awards will be given for Partner of the Year in different regions, Partner with the Highest Year-Over-Year Growth in Revenue, and Cloud Partner of the Year.
Additionally, a new Partner Advisory Board will be launched to facilitate two-way communication and alignment between Quadient and industry leaders from within the partner community. The board will share feedback on potential program improvements and opportunities to increase the success of Quadient partners.
Marc Bory, head of EMEA Solutions Business, Canon Europe, commented: “Quadient technology has been a market leader for decades, which is why Canon values our partnership with Quadient, and the value it brings beyond the technology.
“As part of our ongoing partnership we will continue to find the best solution for our clients, from basic licensing needs to fully customized and managed solutions.”
Alban Olier, vice president global alliances & channels, Quadient, added: “The Experience Partner Program gives us a vehicle to build stronger relationships with our committed partners on a number of levels and, subsequently, enable our partners to take advantage of new opportunities that are emerging in the CXM market.”
